A guide for how to use Ryde

Whether you’re running an errand across town or exploring a city far from home, getting there should be easy. Learn how to ride with the Ryde app.

request a ride using ryde

How to use the Ryde app

Create an account

All you need is a phone number to sign up. You can request a ride from the Ryde app. To download the app, go to the App Store or Google Play.

Enter your destination

Open the app and enter where you’re going in the Where to? box. Tap to confirm your pickup location and tap Confirm again to check rates.

Review prices

The Ryde app will then show the rates for different vehicle categories. The vehicle categories are Luxury Sedan, SUV, Stretch and SUV Limousine. Tap on the vehicle to confirm your ride.

Confirm your ride

Add any additional notes to your ride like flight number or additional requests. If everything looks good, press the Confirm button.

Meet your driver

The driver will notify you 2 hours prior to your trip. Once he is at the pick up location, he will reach out again. You will get 15 minutes of complimentary wait time. You can also reach out to the driver to coordinate your exact pickup location.

Sit back and relax

When you arrive, payment is easy. At the end of your booking, you will be charged on the credit card on file.

Rate and tip your driver

Let us know how your trip went. You can also give your driver a compliment or add a tip in the app.

Top questions from riders

You can schedule a ride up to 30 days in advance. Open the app and tap on the car-and-clock icon next to the Where to? destination box.

You would book a ride for your friend just as you would book for yourself. Just share your friend’s contact information in the Notes section of the booking and the driver will coordinate with your friend.

Prices are calculated based on time and distance. They are subject to surcharges, tolls encountered during your trip, cancellation and wait times if applicable, and booking fees.

You can add up to 2 extra stops before or during your ride. To enter the details of your stops, add it into the Notes section of the booking. The stops might be of extra charge depending on how long does it add to your total trip time.

Easy right? Download the Ryde Today App!